Billing Terms & Conditions

Last updated: 9 September 2026

This page explains how payments and billing work at Dusk Oak. It should be read alongside our Terms of Service and Refund & Return Policy.

1. Accepted Payment Methods

We offer a range of secure payment options for a smooth checkout:

Credit and debit cards: Visa, Mastercard, American Express
PayPal
Apple Pay and Google Pay
Shop Pay
Klarna

All payments are processed in Pounds Sterling (GBP).

If you choose Klarna at checkout, you are taken to Klarna to complete your purchase. The payment options Klarna offers you, and the terms attached to them, are set by Klarna and shown to you before you confirm. Klarna is the provider of that agreement, not Dusk Oak, and any eligibility check is theirs. Your order with us, including delivery and your return rights, is unaffected by how you choose to pay.

2. Payment Processing

Payment is taken in full at the time of purchase. Orders are not processed or dispatched until payment has cleared. If a payment fails or is declined, the order will not be confirmed, and any pending amount shown by your bank will release automatically according to your bank's timescales.

Your bank statement will show a charge from Dusk Oak.

3. Pricing and Currency

All prices on duskoak.com are shown in Pounds Sterling and include UK VAT where applicable. Prices may change at any time, but the price you pay is always the price displayed when you place your order, as confirmed in your order confirmation email. Any delivery charges are calculated and shown at checkout before you pay.

4. Secure Payments

Every transaction on duskoak.com is protected by SSL encryption and processed through PCI DSS compliant payment providers. Your full card details are handled solely by our payment processors and are never stored on our systems or accessible to our team.

5. Refunds and Billing Queries

Refunds are issued in accordance with our Refund & Return Policy, always to your original payment method. Where you paid with Klarna, the refund is returned through Klarna and applied to your Klarna balance. If you notice a billing issue or a charge you do not recognise, please contact us first at info@duskoak.com. Almost every billing query can be resolved within a day or two, far faster than a bank dispute. Fraudulent or unfounded chargebacks are investigated and disputed with supporting evidence.

6. Fraud Prevention

To protect our customers and our store, we reserve the right to hold, refuse or cancel any order where fraud or unauthorised activity is suspected. For high-value or flagged transactions, we may ask for additional verification before dispatch. If an order is cancelled for this reason, any payment taken is refunded in full.

7. Changes to These Terms

We may update these Billing Terms from time to time. The current version will always be available on this page, with the date of the last revision shown above.

8. Contact Us

Our Contact Information:
Store Address: 5 Oakfields Close, Stevenage Hertfordshire SG2 8NQ, United Kingdom
Store Email: info@duskoak.com
Store Phone: +44 20 8040 3216
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (BST)
We do our best to reply to your e-mail within 1–2 business days.