Shipping policy

Shipping Policy

Last updated: 28 October 2026

Thank you for shopping with Dusk Oak. We want every order to arrive smoothly and on time, so we have set out below exactly how our delivery process works, from checkout to your door.

Where We Deliver

We currently deliver across the United Kingdom and Australia. Every order ships free of charge, with no minimum spend.

How Long Delivery Takes: United Kingdom

Order cutoff. Orders placed before 5pm UK time, Monday to Friday, begin processing the same day. Orders placed after this time, or over the weekend, begin processing the next working day.

Processing time. Please allow 1 to 2 working days (Monday to Friday) for your order to be picked, quality checked and packed.

Transit. Once dispatched, delivery takes an estimated 6 to 10 working days.

Total estimated delivery: 7 to 12 working days from order.

How Long Delivery Takes: Australia

Processing time. Please allow 1 to 2 working days for your order to be picked, quality checked and packed.

Total estimated delivery: 10 to 18 working days from order. Remote and regional areas can take a little longer.

Australian prices are shown and charged in Australian dollars (AUD) and include delivery. Orders under A$1,000 are not charged import duty on arrival.

We work hard to meet these timeframes on every order. Occasionally, factors beyond our control, such as courier delays or adverse weather, can extend delivery slightly. If your order is ever running behind, our team will keep you informed.

Currency: GBP (£) for the United Kingdom, AUD (A$) for Australia.

Tracking Your Order

As soon as your order is dispatched, you will receive a confirmation email with your tracking number and a link to follow your delivery every step of the way. Tracking updates typically begin within 48 hours of dispatch.

Delivery Carriers

UK orders are delivered by one of our trusted courier partners, including Royal Mail, Evri and DPD, selected based on the size of your item and your location. Australian orders travel by a tracked courier service, with the final delivery made by a local Australian carrier.

If Something Goes Wrong

In the rare event of a delayed, lost or damaged delivery, contact us and we will put it right. That may mean tracing the parcel with the courier, sending a replacement or issuing a refund, whichever resolves it fastest for you.

Changes to This Policy

We may update this policy from time to time. Any changes will appear on this page with a revised date above.

Our contact information
Company: Dusk Oak is a trading name of Chaseloot Ltd, registered in England and Wales, company number 17350213
Registered office: 5 Oakfields Close, Stevenage, Hertfordshire SG2 8NQ, United Kingdom
Email: info@duskoak.com
Phone: 020 8040 3216
Customer service hours: Monday to Friday, 9am to 5pm UK time
We reply to every email within 1 to 2 working days.